💰 Refund Policy

📋 Overview

Xpedioair is committed to fair and transparent refund practices. This page explains when you are entitled to a refund of Xpedioair's service fee, how to request one, and what to expect from airline refunds that we facilitate on your behalf. We distinguish between Xpedioair's own service fee and airline-imposed charges, as each has different refund rules.

💲 Xpedioair Service Fee Refunds

Xpedioair's $39.99 service fee is refundable in the following circumstances:

• Airline unable to fulfill the change: If the airline declines your requested modification for any reason (including fare availability, system errors, or policy restrictions), your full service fee is refunded
• Request cancelled within 1 hour: If you change your mind and cancel your request within 60 minutes of payment and before our specialist has contacted the airline, you receive a full refund
• Duplicate request: If you accidentally submitted the same request twice and paid twice, the duplicate payment is refunded in full
• Compassion exception approved: If your case qualifies under our Compassion Exception Policy, the service fee is waived or refunded

✈️ Airline Refunds (Facilitated by Xpedioair)

When you request a cancellation and refund, Xpedioair acts on your behalf to obtain the maximum possible refund from the airline. The amount you receive depends entirely on the airline's policies and your fare type:

Ticket Type	Typical Refund	Xpedioair's Role
Refundable fare	Full cash refund	Submit cancellation request to airline
Non-refundable (within 24 hrs of booking)	Full cash refund (DOT rule)	Invoke DOT 24-hour rule with airline
Non-refundable (after 24 hrs)	Travel credit, minus cancellation fee	Negotiate lowest possible fee; seek waivers
Basic Economy	Credit or no refund (airline-specific)	Explore all available options
Southwest Airlines	Full travel credit, always	Submit cancellation request

Airline refunds (whether cash or travel credit) go directly back to your original payment method through the airline's own systems. Xpedioair does not hold or disburse airline refund funds.

⏰ Refund Timelines

Refund processing times vary depending on the type of refund:

• Xpedioair service fee refund: Initiated within 1 business day of approval. Appears on your card statement within 5–10 business days depending on your bank.
• Airline cash refund: Airlines are required by DOT to process refunds within 7 business days for credit card purchases. Actual credit may take an additional 1–2 billing cycles to appear.
• Airline travel credit: Typically issued within 24–72 hours to your frequent flyer account or via email voucher.

Xpedioair will confirm when a refund has been initiated and provide any reference numbers from the airline.

📋 How to Request a Refund

To request a refund of Xpedioair's service fee:

1. Email refunds@Xpedioair.com with your Reference ID (found in your confirmation email or on the error/status page)
2. State the reason for your refund request
3. A refund specialist will respond within 2 business hours
4. If approved, refund is initiated the same business day

Alternatively, call us at 1-800-555-0199 and reference your ADS- reference number. We process refund requests 7 days a week, 6 AM – 11 PM Eastern.

🚫 Non-Refundable Situations

Xpedioair's service fee is not refundable in the following situations:

• The airline successfully made the requested change (regardless of subsequent customer preference)
• You provided incorrect information (wrong booking reference, wrong airline) and the specialist spent time on the request
• The airline change was completed but you rejected the new itinerary without prior notice to Xpedioair
• Refund request is made more than 30 days after the change was completed
• Payment dispute / chargeback was filed without first contacting Xpedioair (see Chargeback section)

💳 Chargebacks & Payment Disputes

We ask that you contact us before filing a chargeback with your bank or card issuer. Most issues can be resolved quickly by our team, and a chargeback creates significant delays for all parties.

If you file a chargeback:

• We will respond to your bank with evidence of services rendered
• Future Xpedioair service may be limited pending resolution
• Fraudulent chargebacks for services completed in good faith may be referred to collections

If you have a legitimate dispute, contact refunds@Xpedioair.com — we resolve the vast majority of disputes within 24 hours without the need for a chargeback.

🔗 Related Policies

You may also want to review these related documents: