📋 Overview
These Terms and Conditions ("Terms") govern your use of the Xpedioair website and flight change assistance services, operated by Aditya Raj Singh (Proprietor), Xpedioair, Ekra, Bansjora, PO: Bansjora, Dist: Dhanbad, Jharkhand – 828101, India ("Xpedioair", "we", "us"). By submitting a request through our platform, you agree to be bound by these Terms. Please read them carefully before using our services.
Xpedioair is a third-party flight change facilitation service and is not affiliated with, endorsed by, or an agent of any airline. We act on your behalf to contact airlines — we do not guarantee outcomes.
✅ Acceptance of Terms
By accessing our website, submitting a flight change request, or making a payment, you confirm that you: (a) are at least 18 years of age; (b) have the legal authority to enter into this agreement; and (c) agree to these Terms and our Privacy Policy; and (d) authorize Xpedioair to act as your limited agent solely to contact your airline about the request you submit, and to share the booking details you provide with that airline for that purpose. If you are submitting a request on behalf of another person, you warrant that you have their authorization to do so.
✈️ Description of Services
Xpedioair provides flight modification facilitation services, including:
- Flight date, time, and route changes
- Passenger name corrections
- Seat selection changes and cabin upgrades
- Cancellation and refund facilitation
Our service consists of contacting the relevant airline on your behalf and requesting the modification you specify. We use our experience to navigate airline policies, fee waiver opportunities, and the 24-hour DOT rule. You may also contact your airline directly without paying a third-party service fee. However, the final decision on any change rests solely with the airline, and Xpedioair cannot guarantee that any particular change will be approved.
Xpedioair is not an airline, travel agency, or ticket-issuing entity. We do not issue, cancel, or rebook tickets directly — we facilitate the request to the airline on your behalf.
💵 Fees & Payment
Our service fee of $79.00 is charged per request in addition to any airline-imposed fees and any fare difference. By proceeding to the payment page, you authorize Xpedioair to charge the displayed amount.
- All fees are displayed clearly on the pricing page before payment
- Airline fees shown are estimates and may be higher or lower depending on your fare
Refunds are governed by our Refund Policy. In the event that the airline cannot fulfill your requested change, Xpedioair's service fee will be refunded in full.
🧑 Your Obligations
By using our services, you agree to:
- Provide accurate and complete information in your change request
- Not misrepresent your identity, booking details, or the nature of your request
- Use our services only for lawful purposes
- Not attempt to defraud Xpedioair, airlines, or payment processors
- Not reverse-engineer, scrape, or use automated tools to access our website
⚖️ Limitation of Liability
To the maximum extent permitted by law, Xpedioair's total liability to you for any claim arising from your use of our services is limited to the amount you paid to Xpedioair for the specific request giving rise to the claim.
Xpedioair is not liable for:
- Airline decisions to deny, delay, or differently fulfill a change request
- Airline-imposed fees or fare differences
- Any consequential, incidental, indirect, or punitive damages
- Loss of travel opportunities, accommodation costs, or other travel expenses
- Inaccuracies in airline fee information displayed on our site
🏛️ Governing Law & Disputes
These Terms are governed by the laws of India, without regard to conflict of law provisions. Nothing in these Terms limits any mandatory consumer-protection rights you may have under the laws of the state or country where you live, or your right to bring a claim in a court that has jurisdiction over us under applicable law.
Before starting any formal proceeding, please contact us at help@xpedioair.com or call +1 (888) 302-3567 so we can try to resolve the issue informally. We will respond as soon as we can.
📞 Communications
By submitting a request you agree that we may contact you by phone, email or text message about that request, including to confirm details, provide pricing and report the airline's response. You can ask us to stop at any time by replying STOP, using the unsubscribe link, or contacting us. We do not send marketing messages unless you have asked for them.
🏢 Business Information
Operator: Aditya Raj Singh (Proprietor), Xpedioair
Address: Ekra, Bansjora, PO: Bansjora, Dist: Dhanbad, Jharkhand – 828101, India
Phone: +1 (888) 302-3567
Email: help@xpedioair.com
Xpedioair is an independent third-party service. It is not an airline, is not affiliated with or endorsed by any airline, and does not issue tickets.
🔄 Changes to These Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated by email and posted on our website with at least 14 days' notice. Continued use of our services after the effective date of any changes constitutes your acceptance of the new Terms.
🔗 Related Policies
You may also want to review these related documents:
Questions about this policy?
Have a question? Email us at help@xpedioair.com or call us directly.